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Installing ArcGIS on a computer that is on the UW network

 

If you are installing ArcGIS on a computer that is on the UW network, follow the installation instructions that are provided on the ArcGIS installation media. Nearly all of your questions will be answered in those instructions!!

 

Signing Up for UW-GIS-L
Obtaining media
Installing
Specifying license servers
Patching the software
Troubleshooting Network Connectivity

 

Before doing anything, please sign up for, UW-GIS-L, the listserv for distribution of UW-wide GIS announcements, including important information about software and the site license. UW GIS-L Information

 

Installing

Note: in order to do this type of installation, DO NOT INSTALL THE LICENSE MANAGER.

Install ArcGIS according to the instructions on the install media.

During the installation you may be asked to specify a license manager. Either skip this step and enter it after the installation is complete (as shown below) or enter the fully qualified domain name when prompted.

 

Specifying license servers

After you have installed the software, you will need to specify which license server to use.

WARNING: The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

  1. Open the ESRI Desktop Administrator.



  2. Delete any value listed in License Manager (Change, then delete the text in the text entry control).



  3. OK any dialogs and close the Desktop Administrator.
  4. Open the Registry Editor by going to Start > Run and type regedit.
  5. Click OK.



  6. Navigate to the HKEY_LOCAL_MACHINE\Software\ESRI\License hive.



  7. Double-click on the LICENSE_SERVER variable to edit it.
  8. Change the Value data text entry control to

    27004@license.gis.washington.edu;27004@duwamish.lib.washington.edu;27004@shake.ess.washington.edu



  9. Verify that the values have been registered by re-opening the Desktop Administrator or running one of the ArcGIS applications.



Note: due to performance, we no longer recommend using either the Desktop Administrator within ArcGIS or the system environment variable methods of specifying license servers.

 

Patching the software

After you have installed ArcGIS, you should visit www.esri.com and follow links for Downloads > Patches and Service Packs > ArcInfo Desktop to get the latest software patches and updates.

 

Troubleshooting Network Connectivity

If you have attempted to start an ESRI product and get an error message like this:

this means you have not correctly specified a license server. See Specifying license servers, above. Get help from your system administrator if you need it.

 

You should check the page showing server status, alternately you can use the perl script is_tcp_port_listening.pl.

If you get a response showing that the license servers are NOT listening on port 27004 (for Arc9) or 27005 (for Arc8), this means the servers are down. It is unlikely that all 3 servers will be down at the same time. If the servers are down, the administrators of these license servers will more than likely already know, and will be taking steps to correct this. If the servers are up but you get the same error message, you will need to have your network support personnel troubleshoot this. The ESRI technical contacts cannot give support for basic network connectivity issues.

 

If you have problems installing or running ArcGIS, search ESRI's Knowledge Base before asking for help. Most issues related to software installation and operation are documented by ESRI. If your problems persist, contact your system adminstrator before attempting to contact anyone at UW for support. If your system administrator has problems with the installation, have that person request support from either uw-gis-l or UW-ESRI technical contacts.

The University of Washington Spatial Technology, GIS, and Remote Sensing Page is provided by the College of Forest Resources and the College of Ocean and Fisheries Sciences through Unit-Specific UIF.
Site administrator: Phil Hurvitz.